01
Request
Set pickup and destination.
Rider Guide
Your ride,
your way.
A simple guide to requesting, riding and arriving with confidence.
The basics
Three steps. One smooth ride.
From pin to pickup, iSERVU keeps the journey clear.
02
Confirm
Review your ride details.
03
Ride
Verify, buckle up and go.
Before you request
Make your pickup location easy to find.
Place the pin
Choose a safe, well-lit stopping point away from busy corners.
Identify a landmark
Entrance, gate or shopfront details help your driver spot you.
Be ready
Confirm passengers, luggage and accessibility needs before and after booking.
Confirm your ride
Verify driver before you enter.
Never enter a vehicle until all four details match the driver information in your app.
Your driver
AK
Avery K.
4.9 · 2,140 rides
Dark teal sedan
PLATE · R8D 214
Ask: “Who are you picking up?”
You say the driver’s name. The driver should say yours.
Safety first
Stay aware.
Stay connected.
Buckle up, share your trip and follow the route in the app. If anything feels wrong, ask to stop in a safe public place.
Share trip Check route
Emergency? Contact local emergency services first.
Rider dos
Small actions. Better rides.
Be ready
Meet your driver promptly at the confirmed pin.
Be respectful
Use names, keep volume comfortable and treat the car with care.
Buckle up
Every rider uses a seat belt, every trip.
Communicate
Message concise pickup details or accessibility needs.
Rider don’ts
Keep the ride comfortable for everyone.
No unsafe pickup requests
Don’t ask drivers to stop illegally or block traffic.
No surprise passengers
Book the right vehicle size before the driver arrives.
No smoking or damage
Leave the vehicle as clean and comfortable as you found it.
Respectful conduct helps keep iSERVU safe, fair and welcoming.
During your ride
Follow along. Speak up kindly.
Use the app route as a guide. If you need a reasonable change, ask clearly and early—never distract the driver.
Route looks different?
Ask the driver, then check the app.
Need to stop?
Choose a safe, legal place and confirm any fare impact.
Payments, fares & cancellations
Know what makes up your fare.
Base fare
Your starting estimate
Time + distance
Trip conditions such as traffic
Adjustments
Tolls, stops or fees
Review the estimate and payment method before confirming. Cancellation fees may apply after a driver accepts or begins traveling to you.
If something goes wrong
Pause. Protect. Report.
Choose the response that matches the urgency.
Move to safety
For immediate danger, ask to stop in a safe public place and contact local emergency services.
Save the details
Keep your trip receipt, vehicle details and any helpful notes from the ride.
Report in the app
Contact iSERVU support and describe what happened clearly and promptly.
Lost & found
Left something behind?
Act quickly and keep your personal details protected.
1
Open your recent trip in the app.
2
Contact support with a clear item description.
3
Arrange any return in a safe, public place.
Never post a driver’s contact details publicly.
Support is ready to help
reconnect you with your item.
Your iSERVU rider checklist
Ready in 60 seconds.
Pickup pin is safe and accurate
Destination and vehicle size are correct
Fare estimate and payment method reviewed
Driver, vehicle and plate all match
Seat belt on; trip shared if desired
Belongings checked before you exit
Ready to ride?
Your next ride starts here.
Request with confidence. Ride with awareness. Arrive your way.